Phone Number

1300-044-044

Email

sales@awe.com.au

Store Hours

Mon - Fri: 9:00 -17:30

Location

8 Heald Rd. Ingleburn, NSW 2565
7 Darnick St. Underwood QLD 4119
27 Rhur St. Dandenong Sth, VIC 3175

24/7 Emergency Breakdown Service

Accurate measurement is the backbone of any operation that relies on stored materials—whether liquids, powders, grains, chemicals, or aggregates. Tanks and silos equipped with level sensors or weighing systems provide critical data that influences production, safety, inventory management, and compliance. But like all measurement instruments, these systems drift over time and require scheduled servicing and calibration to maintain performance.

Regular servicing, maintenance and calibration of your tank and silo weighing solutions is important for the following reasons:

  • Ensuring Measurement Accuracy
  • Improving Safety and Reducing Risks​
  • Protecting Equipment Investments
  • Meeting Compliance and Audit Requirements
  • Preventative Maintenance minimises the risks of Breakdowns

What Happens During the Servicing and Calibration Process?

The process varies depending on the system type – hydrostatic, radar, ultrasonic, load cell, or strain gauge – but typically includes the following steps.

UNINTERRUPTED SUPPORT, DAY OR NIGHT

Breakdowns don’t wait for business hours. A conveyor belt scale could fail during a night shift, a weighbridge could go offline over a weekend, or a laboratory balance might stop working mid‑production. When this happens, every minute counts. AWE’s 24/7 emergency service ensures that customers always have immediate access to expert technicians who can:
  • Diagnose issues remotely for faster recovery
  • Deploy onsite technicians for urgent repairs
  • Restore weighing equipment to full function with minimal delay
  • Replacement components stocked in our warehouses allows our team to repair your broken scales quickly
  • Provide temporary solutions to keep operations moving
This level of responsiveness means businesses never have to face uncertainty or prolonged downtime.

WHY 24/7 SUPPORT MATTERS TO AUSTRALIAN BUSINESSES

  1. DOWNTIME EQUALS LOST REVENUE

    Many industries run continuous or time‑critical operations. A sudden breakdown can halt production, delay shipments, or interrupt essential weighing compliance steps.

    AWE’s round‑the‑clock service reduces downtime, protecting revenue and maintaining workflow continuity.

  2. COMPLIANCE AND SAFETY DEPEND ON ACCURATE WEIGHING

    Weighing equipment often plays a direct role in meeting regulatory standards — from trade certification to safety limits and quality control.

    Quick repairs ensure businesses remain compliant and avoid costly penalties, rework, or product recalls.

  3. REMOTE SUPPORT SAVES TIME AND MONEY

    Not all problems require an onsite visit. AWE technicians can often troubleshoot and resolve faults remotely, restoring equipment rapidly and at lower cost.

    If an onsite visit is necessary, remote diagnostics ensure technicians arrive prepared with the correct tools and parts.

  4. PROTECTING CUSTOMER COMMITMENTS

    For logistics companies, transport operators, manufacturers, and suppliers, meeting delivery deadlines and production schedules is non-negotiable.

    A breakdown at the wrong moment can damage customer relationships and supply chain flow.

    AWE’s 24/7 emergency response helps businesses keep promises, even when equipment issues arise at inconvenient times.

  5. PEACE OF MIND FOR OPERATIONS MANAGERS

    Knowing help is available across all hours allows teams to operate with confidence.

    Operators can escalate issues immediately instead of waiting until the next business day — reducing stress, improving workplace efficiency, and keeping operations running smoothly.

ONSITE AND REMOTE SERVICE: A DUAL APPROACH TO RAPID RESOLUTION

Australian Weighing Equipment offers both remote diagnostics and physical onsite repair, ensuring complete coverage for all scenarios:

REMOTE SUPPORT

  • System resets
  • Software or calibration issues
  • Connectivity faults
  • Quick diagnostics to speed up onsite work

ONSITE EMERGENCY REPAIR

  • Mechanical failures
  • Load cell replacement
  • Weighbridge faults
  • Scale recalibrations
  • Full system troubleshooting

With national coverage and highly trained technicians, AWE ensures customers get the right expertise exactly when it’s needed.

AWE’s Commitment to Customer Reliability

At the heart of AWE’s 24/7 emergency breakdown service is a commitment to being a dependable partner. Weighing equipment may be just one component of a larger system, but when it fails, the entire operation can grind to a halt.

By providing continual access to support, Australian Weighing Equipment enables businesses to:

  • Maintain productivity
  • Protect profits
  • Ensure compliance
  • Reduce stress
  • Strengthen operational resilience
Industrial Scale Calibration Services
Industrial Scale Calibration Services

In today’s competitive and fast‑moving industries, weighing equipment reliability is crucial. Australian Weighing Equipment’s 24/7 onsite and remote breakdown service offers businesses the assurance that whenever a problem strikes — day, night, weekend, or public holiday — expert help is only a phone call away.

This constant support isn’t just convenient; it’s essential. It keeps production lines running, protects revenue, ensures compliance, and safeguards the reputation and efficiency of every business AWE partners with.

To discover how our team can support your business, 

 —or click the icons below to explore our full range of capabilities.